Email Marketing Pro Blog

March 15, 2012

Effective Email Marketing Strategy

As a business person, you are used to paying for advertisements and generating quick sales from them.

So, a common mistake is to think of email marketing in the same way that you think of traditional forms of advertising.

Marketers who take this approach believe that if they send out 10s of thousands of emails that, no matter if it’s an advertisement, someone is bound to open it and buy something.

This tactic is akin to a mass market approach taken by large corporations such as McDonald’s. McDonald’s spends millions of dollars on making sure that everyone knows about their products, because if you reach enough people in the mass market, then odds are that somebody is going to eat a cheeseburger.

But, is this the most effective way to approach email marketing? Or, a better question may be, is this the right approach to take as a small business that does not have a multi-million dollar advertising budget?

Think for a minute about the CAN-SPAN laws. Why were the put into place? Well, some politicians decided that receiving unsolicited email was just as bad as a telemarketer calling just as you sat down to have dinner with your family. Nobody wants unwanted phone calls. And, nobody wants unwanted emails.

Most people, probably yourself included, think of their email inbox as a personal space where they receive messages from family, cute pictures from co-workers, and meaningful announcements from organizations they love and trust. The majority will not tolerate receiving unwanted messages. And, once they hit the SPAM button, you may as well be on the national do-not-call list.

Effective email marketing does not involve blasting advertisements in hopes of making a quick sale. If you do that, you’ll lose subscribers and lower your reputation with recipient mail servers.

Effective email marketing, like any marketing, involves a plan with well-defined goals and a strategy to reach those goals.  And it requires a different type of thinking.

Your question when developing an email marketing strategy should not be: how many sales can I make from this email?

Now doesn’t that go against everything you learned in business school?

But, the fact is, if you’ve spent time building your mailing list, then you know that the recipients on it have one thing in common: they’re your ideal target market. They are people who have subscribed to your newsletter or offers because they’re interested in them. So, it actually makes absolutely no sense whatsoever to approach them as you would a mass market, because you have the advantage of knowing what interests them.

If you’ve reached the target market, you’re already 70% of the way to making a sale.

So, relax, don’t try so hard.

Simply engage your tarket market as a friend. Now that you know who they are and what they’re interested in, simply give them something of value — advice, news, tips, an announcement.

The only statistic you really need to think about is this one — that a person must be exposed to your business at least 6-7 times before they will have the trust and confidence in you to make a purchase.

The question is, then, how can I reach this person’s inbox six or seven times? How can I gain their trust and build their confidence in me?

Then…how can I have the privilege of staying their personal space after that?

Do that, and the sales will come naturally.

Of course, that’s not to say that you can’t give them a special offer or sales ad a good 20% of the time.

Filed under: Email Marketing Articles,Uncategorized — admin @ 7:03 am

February 21, 2012

Buying Email Addresses

In this article, we’ll discuss buying email address, whether it’s a good or bad idea, and the best way to buy email addresses if you have no other option at this point in your business.

Most email marketing companies insist that buying email addresses is a bad idea. Further, most email marketing companies do not allow you to send emails on their system when your mailing list consists of email address that have been purchased from a third-party company that specializes in the selling or renting of email address lists.

Their reasons are very sound, and their restrictions are intended to protect their customers, as well as to uphold the integrity of their outgoing email servers.

Here are some reasons why buying email addresses for email marketing may be a bad idea:

  1. After being lured into buying email addresses, many buyers report that a large number of those addresses are invalid.
  2. Sending a large number of outgoing emails to invalid email addresses can get your mail server blacklisted and you’ll be labeled a spammer
  3. It’s unlawful to market via email to someone who has not agreed to be on your mailing list, and you can never be sure if the email addresses you’re buying actually belong to people who have opted in to receive promotional offers
  4. The list may not be as targeted as you think. When you create your own mailing list, you know with 100% certainty that your subscribers are an ideal target market who have expressed an interest in your offering.

If you’re still not convinced that buying email addresses is a bad idea, then you’ll be pleased to know that there are actually right ways to “buy” email addresses. But, don’t expect great results by going to companies that specialize in selling lists of email addresses with 100,000 recipients, 85% of which are invalid.

The correct way to buy email addresses is to partner with another company or website that you believe to be a reputable vendor. Ask the webmaster if he or she would place a checkbox on their sign up form, which allows their visitors to sign up for your offer, as well. You can offer the webmaster a price for each email they gather; most would be delighted to offer your product and make a little extra revenue.

You’d be surprised at what an excellent email address list you can come up with by taking this approach. For example, if you sell organic dog treats, you may ask the publisher of a magazine that specializes in dog care if you can place your offer on their signup form.  The mailing list you generate with your partner would consist of a target market that cares about their pet and would certainly consider your organic dog treats. This method may be a little more time-consuming — but at least you’re not completely wasting time and money.

FYI, there are services who specialize in helping to partner you with businesses for an email coregistration program.

The preferred way to “buy” email addresses is to attract subscribers by offering a free gift, a free online app, download, coupon, or exclusive information on your website. Use a subscribe form, like the one found here, that allows your visitors to enter a name and email address, and then redirects the visitor to your offering:
http://www.emailmarketingprofessional.com/subscribe/create.php

Now, this method won’t give you 100,000 people overnight, but something of even more value — a list of people who you know are interested in your offer.

February 6, 2012

Get Email Addresses For Your Business

As a small business person or website owner, you’re probably limited on time and need to know the quickest way to get relevant email addresses to market your business.

It’s worth your time, however to understand that there are right ways and wrong ways to get email addresses, and you’ll do well to choose the right way, even if it’s a bit more time-consuming.

The reason why is that email marketing services today are privy to spammer’s techniques of harvesting or auto-generating email addresses and usually won’t tolerate a high number of bounced emails.

In addition, you’re wasting your time if your recipients aren’t interested in your offering. As with any form of marketing, email marketing needs to consider its target market — always remember that selling anything depends 70% on your target market, 20% on your offering, and 10% on your design.

You’ll be surprised at just how quickly and easily you can build your email address list the right way.

And, most techniques are not very time-consuming at all.  Here are a few of the most popular, and effective, ways to get email addresses:

1) Use a sign up sheet at your store – If you own a bricks and mortar store, you can offer a free gift or coupon in return for an email address. A popular retailer, for example, offers 10% off the customer’s next purchase when he or she leaves their email address. Or simply ask for the email address in return for your newsletter or some other valuable information, such as to stay updated on the latest deals.

For your convenience, we’ve put together a template you can use for getting email addresses in your bricks and mortar store.

Simply download, print, and cut the sign up forms out. There are two Template Styles available. One has individual business-card sized slips you can cut out. The other is a single sheet that allows multiple people to sign it.  We offer both a Word 2007 and PDF version.

Use your creativity to motivate your customers to sign up for your mailing list — it could be a free gift, coupon, or a newsletter.

Style 1:
CollectEmails (Word 2007)
CollectEmails (PDF)

Style 2:
CollectEmails (Word 2007)
CollectEmails (PDF)

2) Use a web form – Put a sign-up box prominently on the home page of your web site and offer something of value in return. This could include free tips, advice, a newsletter, a free e-Book, software, or access to an exclusive part of the website. Include a link to your privacy policy or a note that the web site visitor’s email address will not be sold or transferred.

We have a subscribe form creator available here: http://www.emailmarketingprofessional.com/subscribe/create.php

The subscribe form sends an email to you (or to your official campaign email address) whenever a web visitor signs up on your web site. Email Marketing Pro scans your incoming email and automatically signs the website visitor to your mailing list.

3) Use coregistration - An often overlooked strategy to grow your mailing list is to use coregistration. Coregsitration is when you partner with another website to get email addresses. The partner site usually has a checkbox on their sign up form that allows visitors to agree to sign up for offers from their partners. The partner then sells the collected email address, usually at a very low rate. One respected website for partnering with other websites is http://coregmedia.com

4) Include a link in your outgoing email – Always include a link to sign up to your newsletter or mailing list in the signature of your outgoing emails. It’s possible that a web visitor may contact you about your product without first registering on the website. In that case, it’s crucial to add this person to your mailing list, since they certainly qualify as a sales lead at that point.

5) Use a signup form on Facebook – Visitors to your Facebook page should be able to find a link to sign up for your newsletter very easily. Some businesses use welcome pages that require their visitors enter an email address in order to access special promotions exclusive to Facebook. These types of campaigns are highly effective, particularly when your Facebook visitor is given an offer they can’t refuse.

Can you think of any other ways to get email addresses? Leave a comment!

February 1, 2012

Alternate Settings For ProMail Account

By default, your ProMail account settings use port 587, over a TLS connection. If for some reason port 587 is blocked on your network, you can try these alternate settings:

Port: 2525
Use TLS: Yes or No

Port: 465
Use SSL: Yes

Port: 25
Use TLS: Yes or No
Note: This port is often monitored by hosting companies and is not recommended for email blasts for over 1000 emails per day.

Filed under: Email Marketing Pro,Knowledgebase,Tips & Tricks — admin @ 3:16 pm

January 23, 2012

Version History

Latest Release: February 23, 2012

  • Fix: now sends in batches of 500 emails to prevent out of memory exceptions
  • Enhancement: Larger import screen that can be re-sized, for bigger spreadsheets
  • Enhancement: Improved SMTP Settings Screen, choose mail server and automatically insert settings with one click
  • Enhancement: Auto track email sending limits for major email service providers

Planned For Next Release

  • Campaign Wizard to streamline setup w/ template chooser and summary options
  • Auto-responder
  • Open and click-through tracking with a ProMail account
  • Download center with a ProMail account
  • Ability to register product to receive more targeted news about upgrades

Previous Releases

  • January 3, 2012
    • Fix: subscribe, bounceback sometimes not properly unsubscribing contacts
    • Fix: Notes field could not be imported or used in personalization of email
    • Enhancement: Added Greek and Arabic encoding
    • Fix: Html and HTML source text box sometimes not resizing properly on new/edit message window
    • Fix: HTML Editor would sometimes become readonly on Windows 7 Home edition
    • Enhancement: Added back the Plain Text editor, by request
    • Fix: The “from” address is no longer stored with the message, but taken dynamically from SMTP Settings
    • Enhancement: Moved folder to just ‘EMP’ for all versions, installation will not overwrite.
    • Enhancement: New setup wizard
    • Enhancement : Support for new monthly plan
    • Enhancement: Getting started tutorial to help with first campaign
    • Enhancement: Buttons for subscribe form and premium template
  • May 17, 2011 -  v 2.4
    • Enhancement – Outbox purges messages if a campaign was unsuccessful, prevent
      duplicate emails from being sent
    • Fix – subscribe feature not functioning correctly
    • Enhancement – added email marketing tools under help
    • Enhancement – added ability to add notes about a contact
    • Enhancement – added custom signature
    • Enhancement – added ability to resize the Groups/Mail pane
    • Fix – free and pro versions not working on 64 bit versions of Windows
    • Fix – import errorrs if someone adds ID field & import error if the import file
      has a space in the file name
    • Enhancement – ability to import subscribed field
    • Fix – personlization fiels sometimes added to subject text box instead of email
      body
    • Fix – mail sending could not issue a TLS command
    • Fix – field size of Campaign Result should be 250
    • Enhancement – check that mail queue is properly installed before sending in Small
      Business version
    • Enhacement – database stored in AppData instead of Program Files directory to prevent
      Vista Virtual Store issues
    • Fix – throttle not working when emails are queued
    • Fix – charaset not added to html source of the outgoing message
    • Fix – queue not installed correctly in small business version if the installation
      program could not access queue folders
  • February 26, 2010 – V 2.2
    • Fix – import files with spaces in the file name cause an exception
    • Fix – email queue not installed properly when user account control is activated
    • Fix – send failures report generates an error when undeliverable directory not found
  • October 20, 2009 – Version 2.1
    • Fix – comma separated imports
    • Enhancement – import functions optimized for faster imports of contacts
    • Enhancement – bulk delete operations optimized
    • Enhancement – more robust HTML editor, fixed installation errors with HTML editor
    • Enhancement – added option not to send campaign to recipient more than once
    • Enhancement – more robust reporting (small business version only)
    • Enhancement – mail queue for faster delivery, mutli-threaded send option (small
      business only)
  • March 15, 2009 – Version 2.0
    • Completely rebuilt on .NET platform with improved interface
  • February 28, 2008 – Version 1.0
    • Original application

January 12, 2012

Creating Your Subscribe Form (Updated)

The subscribe form is where your website visitors enter their email address to sign up for your newsletter or other email marketing campaign.  You’ll just need to enter a few pieces of information to create the form. Then copy/paste the code we generate for you to your web page.

The subscribe form creator will prompt you for just a few pieces of information:

  1. Your Email Address — the incoming email address for your email campaigns, the one you have or will specify in Email Marketing Pro’s POP settings
  2. The web address (URL) for a “Thank You” page –  It’s always a good idea to thank the visitor in some way after they subscribe.  The subscribe will be sent here after successfully subscribing to your newsletter.
  3. Optional: First Name, Last Name – these checkboxes will create inputs where the website visitor can enter their first name and last name

The subscribe form consists of a snippet of html code and javascript. You will need to add the html code and javascript to the web page that will display your subscribe form.

How does it all  work?

  1. A visitor to your website enters their email address and information on your web form and clicks the submit button.
  2. Next, our web server sends an email to your campaign email address, the one you entered in step 1, with the word “SUBSCRIBE” in the subject line.
  3. In Email Marketing Pro, run a “Subscribe Check” to detect the subscribe requests and insert the contacts into Email Marketing Pro. The Subscribe Check automatically reads your incoming mail (using the settings your specified as your POP Settings) for the requests.

The subscribe form creation tool is here: http://www.emailmarketingprofessional.com/subscribe/create.php

Please let us know if you have any questions.

Filed under: Email Marketing Articles — admin @ 11:12 am

January 3, 2012

Why Email Marketing?

With Twitter, Facebook, Tumblr, blogs, and instant messaging available, a lot of small businesses and professionals – the complacent ones — question the effectiveness of Email Marketing.

Couldn’t I just post a status update to Facebook instead of sending a marketing email?  Couldn’t I spend that time concentrating on other marketing activities? I get most of my business by word of mouth, through the yellow pages. Who needs it?

Consider the following statistics, from a 2011 study by News Broadcast Network, Inc.

  • 83% of business people check email first every single day
  • 72% check it 6 or more times per day

And consider this: to get an account on Facebook, Twitter, or Tumblr, what’s the first thing you need? Yep, an email address. Because email is fast, convenient, and green, consumers prefer using email for business correspondence. And, unlike a Twitter account, practically everyone has one.

So, have you you looked in your inbox recently and paid attention to who uses email marketing?

Large companies such as Target, WalMart, Groupon, to name a few.  Sure, they have Facebook pages and Twitter accounts just like you. But, in addition, they use email marketing, they use it often, and they use it well.  Your competitors are also using email marketing, taking the lunch right off your table.

That’s because they understand three marketing essentials that all successful businesseses understand. And I’m not talking about the theoretical 3 P’s of marketing you may have learned in college: product, place, and price. Sure, those are relevant.

What I’m talking about the real 3 P’s:  persistence, persistence, persistence.

Different studies show different statistics, but the general rule of thumb with any business is that the customer must be exposed to your offering at least 7 or 8 times before they will make a decision to purchase.

In addition, the customer learns about your business the same way they learn facts in school.  Our educational system demonstrates that being exposed to knowledge in a variety of forms, over and over again, will reinforce that knowledge to the point that it becomes easily recalled.

So, is it enough that the customer sees your ad in the Google  sponsored links? No.

Is it enough that the customer visits your website and reads about the wonderful products and services you offer? No, but getting warmer.

The fact is, your marketing efforts need to support one another in order to make that final sale.

For example, your potential customer visited the website you worked hard on.  That’s great – money well spent on the web hosting. But what now? Cross your fingers and hope they’re in a buying mood?

An inexpensive, personalized, and proven approach is to capture the email address of your website visitor. Offer them free information, a free gift, an incentive for subscribing to your mailing list. Then, you have on your hands a gold mine.  A formula for getting the customer to your site again and again, without blowing your advertising budget.

The special offer they receive in their inbox may be that 7th or 8th exposure they’ve had to your  business — the one that makes the sale.

Filed under: Email Marketing Articles — admin @ 7:35 am

December 21, 2011

Effective Email Marketing: Netflix Case Study

Of the hundreds of email marketing messages sitting in my inbox this holiday season,  one that definitely got opened was a marketing email from Neflix.  If you’re a Netflix customer, you may have seen it. The subject line reads, “Have an extra DVD rental on us this holiday.”  The subject line stood out, I think, for a number of reasons. The most obvious is that it presented a concise call to action. The strong verb “have” led me to believe, correctly, that if I were to open the email, that I would end up having something of benefit to me. And, it did its job well of creating in me the desire to act: in this case, to open the email.

 I began to wonder if the call to action was a common tactic in email subject lines, and have found in my informal way that it is, in fact, not a comonly used tactic. Most marketers try to make me open their emails by using catchy, cute, or gimmicky subject lines that fail to make me want to act upon anything. Some examples in my inbox are: “Your next vacaction starts today.”  Really, I think, I’m not even packed and certainly haven’t planned to go anywhere anytime soon, much less today. Another: “spend the day brainstorming with me.” No, thanks, that sounds like work and I don’t have time. “Be the first to know about our latest promos and freebies,” reads another. Oh, you expect me to believe that I’ll be the first person to know? Doesn’t inspire me to open the email.

Once I opened the offer from Netflix, I found a simple, short, well-designed coupon with an obvious and easy-to follow call to action. The overall result: I get a free DVD. Netflix retains a loyal customer who certainly will not unsubscribe from their mailing list, if I can get something out of it.

netflix email marketing

Filed under: Email Marketing Articles — admin @ 2:41 pm

December 14, 2011

Error When Opening Queue Manager

Problem: When opening the Queue Manager in Email Marketing Pro Small Business, you receive an error that reads: “Unhandled exception … Retrieving the COM clas factory component with CLSID {2610271F-3EB5-4370-99C7-F0FBFCCAE05F} failed due to the following error: 80040154

Solution: We will need to register a file on the computer that Email Marketing Pro needs to run correctly.  Follow these steps to check for the existence of the file,  open a command interface in Windows and register the file on your computer.

Step 1. Open your Email Marketing Pro program folder. The program folder is:

32 bit Windows:  C:\Program Files\Atlantic Software\Email Marketing Professional 2011 (Small Business version)\ 
64 bit Windows:  C:\Program Files (x86)\Atlantic Software\Email Marketing Professional 2011 (Small Business version\                       

Step 2. Check for a file called SMTPQMgr.dll. If it is NOT there, then download it by clicking here and copy it to the Email Marketing Pro folder.

Step 3:  On Windows Vista and above, open a command prompt as an administrator by typing “cmd” in the Windows search box. Then right-click the program cmd and select “Run As Administrator, as shown below:

Step 4:  In the Command window, type one of the following commands, depending on your version of Windows

64 bit:

regsvr32 “C:\Program Files (x86)\Atlantic Software\Email Marketing Professional 2011 (Small Business Version)\SmtpQMgr.dll” 

32 bit:

regsvr32 “C:\Program Files\Atlantic Software\Email Marketing Professional 2011 (Small Business Version)\SmtpQMgr.dll”

Filed under: Knowledgebase — admin @ 3:25 pm

December 1, 2011

Web Email Account Sending Limits

Important note: This information is intended as a guide only.  Your email account provider can change its email policy at any time without any prior notification.  Check your email account provider’s documentation or ask about the email send rate and bulk email policies, before proceeding with a mass email campaign.

Subscribing to our monthly plan will enable you to use Email Marketing Pro without worrying about send limits.

Google Gmail Email Send Rate Limit & Restrictions
The following restrictions apply when sending emails from a Google Gmail account:

  • Gmail email send limit – no more than 500 recipients per message for the Gmail web interface, or max 100 recipients if you are using an email client software.
  • Gmail other SMTP limits – outgoing messages sent via Google Gmail can not exceed 10Mb per email (including attachments)
  • Google Mail Policy - http://www.google.com/mail/help/program_policies.html
  • Google Mail SMTP restriction expiry method – the restriction is automatically removed within 24 hours after the limit was reached.

MSN Hotmail Email Send Rate Limit & Restrictions
The following restrictions apply when sending emails from a Hotmail account:

  • Hotmail email send limit – no more than 100 recipients per day.
  • Hotmail other SMTP limits – outgoing messages sent via Hotmail can not exceed 10Mb per email (including attachments)

Yahoo Mail – Email Send Rate Limits & Other Email Restrictions
The following restrictions apply when sending emails from a Yahoo Mail account:

  • Yahoo Mail email send limit – no more than 100 emails or recipients per hour
  • Yahoo Mail other SMTP limits – max 10Mb per message for the free Yahoo Mail Service, or 20Mb per message for Yahoo! Mail Plus
  • Yahoo! Anti-Spam Policy - http://docs.yahoo.com/info/guidelines/spam.html
  • Yahoo Mail SMTP restriction expiry method – N/A

Lycos Mail – Email Send Limits & Restrictions
The following restrictions apply when sending emails from a Lycos Mail account:

  • Lycos Mail email send limit – max 25 recipients per message and max 250 emails per day
  • Lycos Mail other SMTP limits – Lycos Mail does not have a limit to the attachment file size at this time.
  • Lycos Email Policy - http://info.lycos.com/legal/mail_terms.html

AOL Email Send (Rate) Limits
AOL imposes a rate limit on an AOL member when a member exceeds the acceptable number of email messages sent in a given time period. The following restrictions apply when sending emails from an AOL connection:

  • AOL email send limit – no more than 100 recipients per message or 500 recipients per connection
  • AOL other SMTP limits – max 16mb per message
  • AOL email-outbound policy - http://postmaster-us.info.aol.com/ipt/
  • AOL SMTP restriction expiry method – N/A
Filed under: Email Marketing Articles — admin @ 4:25 pm
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